Are you measuring customer service the right way?

April wasn’t a good month for United Airlines. Days after a video showing agents forcibly removing a screaming and bloodied doctor from an overbooked flight went viral, they bumped an engaged couple off an overbooked plane – on the way to their destination wedding.

Then came the flight where, allegedly, a scorpion was found roaming loose in the plane. Management, in PR triage, was certainly kept busy.

Supply chain separation has made engineering a more expensive proposition.

Haverhill, MA, May, 8th, 2017: IMI, Inc. announced today that they have retained Neoscope, Technology Solutions, a Portsmouth NH IT security firm, to review and upgrade IMI’s IT systems and protocols so to conform to the recently announced DFARS and NIST security protocols required of suppliers to the U.S. military and DOD supply base.

Haverhill, MA, May 10th 2017: IMI, Inc. announced today that they have received notification of qualification to build to MIL-PRF-31032/1, /2 from the Defense Logistics Agency in Columbus Ohio. IMI has long been qualified to MIL-PRF-55110-G, providing quality product to military customers and applications.

Haverhill, MA, February 24, 2017.  IMI, Inc. announced today that they have acquired and installed a Micro-Vu Excel 661 UCL Measuring System.  This sophisticated machine will complement IMI’s current Micro-Vu inspection system and overall inspection, test and measurement capability. 

No cutters or hackers need apply.

If you were active in the PCB industry when the Back to the Future movies were popular, you may remember when circuit board fabrication was a hot industry. By hot, I mean investors were trying any which way they could to cobble their dollars (or other currencies) to invest in then-startup companies in a growing industry.

This investment euphoria continued through the 1990s.

Haverhill, MA: IMI, Inc., a leading provider of technologically-advanced Commercial, Military and Teflon printed circuit boards has received the AS 9100:2009 Rev. C/ISO-9001:2008 registration for its Haverhill, Massachusetts facility. AS9100 is an internationally recognized aerospace industry standard for quality assurance in design, development, production, and service.

Haverhill, MA: IMI's website is new and updated... The new website focus on mobility, speed, content and enhancing the experience for our customers and users. We totally upgraded our infrastructure, use a new Content Management System (CMS), Drupal 8 and the latest in web development.

Haverhill, MA:

Two New Englanders in Shenzhen. It sounds like the title of a play, doesn’t it? Headlining the bill is Peter Bigelow of IMI, who explains why even small American manufacturers benefit from attending large Chinese shows like the HKPCA. He’s joined by fellow New Englander Alex Stepinski of Whelen Engineering, who discusses drill concepts and the transition to zero discharge.