The Metric System

July 22, 2017, 4:18 pm Peter Bigelow

Are you measuring customer service the right way?

April wasn’t a good month for United Airlines. Days after a video showing agents forcibly removing a screaming and bloodied doctor from an overbooked flight went viral, they bumped an engaged couple off an overbooked plane – on the way to their destination wedding.

Then came the flight where, allegedly, a scorpion was found roaming loose in the plane. Management, in PR triage, was certainly kept busy.

Peter Bigelow is President / CEO of IMI... Email is: pbigelow@imipcb.com

About IMI Inc.

Founded in 1971, IMI is a leading provider of commercial and military, technologically-advanced printed circuit boards with significant expertise in fabricating on all types of PTFE/Duroid, polyimide, and more traditional FR-4 based laminates as well as mixed construction applications. Based in Haverhill, Massachusetts, IMI is MIL certified, ITAR registered as well as AS9100/ ISO9001 registered and focuses on leading Aerospace, Military, Medical, RF/Microwave and Industrial electronics OEMs and contract manufacturers from its Haverhill facility. For more information, visit www.imipcb.com.

Stuck in the Silo

July 5, 2017, 8:20 pm Peter Bigelow

Supply chain separation has made engineering a more expensive proposition.

Peter Bigelow is President / CEO of IMI... Email is: pbigelow@imipcb.com

This article appears at Circuit Assembly where Peter's column appears monthly.